Step 3. Assess the Current Situiation
Purpose
To understand the gap between the way the process should perform and the way it is actually performing.
Outcome
Once this step is completed, you will have identified current levels of process performance and the way the process is actually operating. You will have identified how the process could work if it had no constraints.
Team Formation
At the end of this step, your commitment to improve will be interpreted into a set of integrated improvement activities, each described by a Scope Statement.
Sub Step
3.1 Imagineer the way the process should be
Tools/Techniques that Could Help
Macro Deployment flowcharts
Imagineering
3.2 Document the current process as it really happens
Workflow flowchart
Deployment flowchart
3.3 Identify the 'in process' and 'results' measures
Deployment flowchart
Delphi Technique
Affinity Diagram
Interrelationship Digraph
3.4 Collect data
Checksheets
Run Charts
Control Charts
Data already available
3.5 Analyse the data
Pareto charts
Histograms
Run charts
Control Charts